Customer satisfaction is at the heart of our company ethos and we take quality control very seriously. If however you are unhappy with our products for any reason, we have a “no quibble” approach to exchange or refund (excluding postage) within 28 days of purchase, as long as items are returned in a resaleable condition with packaging intact. Our full terms and conditions follow, although if you’d like to discuss anything with us please email: firstname.lastname@example.org or speak to us directly Tel: 01909 473509
Terms and Conditions:
In continuing to use this website, you are agreeing to comply with and be bound by our terms and conditions.
We are Pageant Pewter Ltd with registered office at 614, Old Gateford Road, Worksop, S81 7SH. Company Registration No. 4789253.
Tel: 01909 473509
We retain all rights in respect of this site in terms of product design, site design, logos, trademarks, images and content. Copying, reproduction, (except for your personal, non commercial use), modifying, distribution, re posting or publishing of content (in part or whole) is prohibited without our express permission. Unauthorised use of this web site may give rise to legal claim for damages/and or be a criminal offence.
Prices and Shipping:
Our prices are clearly listed for those products listed on our web site and these are in pounds sterling (£), inclusive of VAT. Overseas customers are strongly urged to check exchange rates before placing an order. Our UK shipping cost is £1.50 for first class postage, or free of charge for orders over £20.00. Airmail costs for overseas orders are indicated at checkout. All transactions conducted through this web site are deemed to take place England and governed by English Law.
We endeavour to maintain stock of all items listed on our web site (except where indicated) but recommend that customers allow 2-3 days for delivery, and a few days more for bank holidays and the run up to Christmas. We cannot accept liability for factors affecting shipping that are beyond our control.
Privacy and Security:
We understand that you’re concerned about the security and privacy of your online transactions. This is why this website has SSL to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site. Secure credit and debit card payments are processed through PayPal and Stripe and all date is transferred with up to 256-bit encryption. No card details are stored on this site or shared with third parties.
“How do you secure my payment information?”
Neither do we share any information in respect of name, address, telephone details you may enter for orders and shipping. If you choose to register with us, any information provided will simply be used to provide the best possible service for regular or returning customers. If you do not wish to receive occasional emails about special offers or new products, you can decline this by ticking the appropriate box.
We strive to provide the best images and accurate descriptions of our products, however the appearance of colours can vary between different computer monitors and printers. Photography can seldom do justice to the beautiful lustre of our pewter finish.
Limitations of liabilty and disclaimers:
The fastenings on some of our products contain small parts and are not suitable for young children. We accept no responsibility for damage or injury resulting from misuse, of our products, or use for purposes other than those intended.
Our products are carefully packed for shipping and we cannot accept responsibility for damage to arising from mishandling in transit.